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Billing Orchard Decline Notice

Solution Problem:
Card declines for recurring fees

Response An Error Occurred
Response Code 838
Response Text Invalid Customer Vault Id REFID:334121010

Definiion: Incomplete data in your account such as card type or ccv

Solution: Log into your account at
and update information completing all fields

If you have recevied invoices for unpaid fees, do also pay manually.
If you have further issues with a billing period, please email with a copy of invoice and description of the problem

Thank you !
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Article details
Article ID: 67
Category: Billing Questions
Date added: 2012-09-01 14:25:50
Views: 627
Rating (Votes): Article rated 3.4/5.0 (32)

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