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Knowledgebase
IMPORTANT: READ THIS BEFORE POSTING A TROUBLE TICKET
Solution
VERY IMPORTANT WHEN POSTING:
Please supply an Order number, FTP information or any other details so we can identify you each time you log a ticket
If we don’t know who you are or what network your account is on, it will delay your ticket.
We appreciate your assistance, so we can help you faster.
FLV Hosting Support General Info:
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FREE support; Our free support system is limited to making sure the servers have uptime, and your files can play as long as the coding you make is correct. We do not troubleshoot your code, open your fla files, provide tutorials (unless as a courtesy) or support programs supplied by other vendors.
We will troubleshoot Flash FLA files under PAID support
We do supply online tools such as the Code Generator and or RTMP tester to confirm your account is in working order
If FLV Hosting has supplied you with players, actionscript, or a delivery system, we are happy to troubleshoot that coding. If we did not write the code, or we did not construct the player(s) then we can't help you unless you employ (paid support) us to inspect your coding.
Support can and will check your hosting settings to ensure files FLV files will play given correct coding.
PAID SUPPORT
We are at your disposal to help you integrate your FLV streaming into your website and help you use all the wonderful options Flash gives you with Streaming Flash. We can troubleshoot your code, players, applications and more with our paid support program. We will provide you with an estimate of time required to complete the help
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Article ID:
1
Category:
Knowledgebase
Date added:
2009-09-07 22:53:14
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3270
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